Returns Policy

Refund Policy

We have a 14-day return policy (meaning you have 14 days after receiving your item to request a return). Note that any change of mind refunds will be the price minus any shipping costs

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase from your email inbox.

To start a return, you can contact us at enquiries@urbanluxhospitality.com.au. Items sent back to us without first requesting a return will not be accepted.

You can always feel free to contact us for any return questions via enquiries@urbanluxhospitality.com.au

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect. If there is damage, please retain all damaged items, including packaging as these will be required for assessment.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds for items returned for reasons other than damage will be made minus the original freight cost and the return freight cost.